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Help / I've received an Address Verification error, what do I do?

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I've received an Address Verification error, what do I do?

July 28, 2009

If you have received an error message when attempting to complete the registration process which states "We could not verify your Address/Zip Code. Please re-check your information and try again" AND you have tried entering your Billing Address exactly as it is displayed on your credit card statement, please try one of the following workarounds:

-- If your Billing Address uses a PO Box, please try entering the box number first. For example: "PO Box 123" should be entered as "123 PO Box"

-- If your Billing Address contains an Apartment/Suite Number, please try combining the Street Number and Apartment/Suite Number. For example: "12 Apple Street Apt 3C" should be entered as "123 C Apple Street"

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Please contact customer support by sending an e-mail to ClayOnlineStore@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.