Official Clay Aiken News

The National Inclusion Project needs your help!

2009-10-14 00:00:00

With just 2 minutes, you can make a huge difference in the lives of many children. All you have to do is click on the link below and vote for the National Inclusion Project as your favorite charity. The winning charity gets $10,000 – that money would fund an ENTIRE Let's ALL Play camp for the summer. We are currently several votes behind first place and would love to come back and put the National Inclusion Project on top! With your help, I think we can be back at #1 in no time.

http://www.ilovechristiecookies.com/contest/form.asp

Important Website Terms of Use Update

2009-09-28 00:00:00

Dear Users,

This website's Terms of Use page has been updated. To read the Terms of Use, please click here.

If you have any questions regarding this site and/or services, please contact Clique Customer Service. Thank you.

Sincerely,

Clay Online Team

Can I return/exchange sale items?

2009-09-10 00:00:00

All sale items will be final unless product received is damaged. Then, and only then, will an exchange for the exact same item be allowed within a 10-15 day time frame.

You must contact The Clay Aiken Store Support Team via email at ClayOnlineStore@support.sparkart.com to request a return, refund or exchange. Upon correspondence you will be given additional information and details regarding your return, refund or exchange.

How do I perform an exchange?

2009-09-10 00:00:00

First, you must contact The Clay Aiken Store Support Team via email at ClayOnlineStore@support.sparkart.com to request a return, refund or exchange. Upon correspondence you will be given additional information and details regarding your return, refund or exchange.

What is your return/refund/exchange policy?

2009-09-10 00:00:00

Before submitting a request for return or exchange, please note that returns are accepted only under the following conditions:

-- The returned item(s) must be received by Clique within 30 days of purchase. -- The returned item(s) must have the original tags attached. -- The returned item(s) must be unworn and in new condition.

If the above criteria is met, please follow these instructions to process your return:

Send an email to ClayOnlineStore@support.sparkart.com requesting a return and include your full name, order number on your Clay Aiken Store receipt and reason for return or exchange.
A support representative will respond to your request within one to two (1-2) business days with instructions on where to send your returned items.
Once you have shipped your return, please respond to our support representative at ClayOnlineStore@support.sparkart.com with date you shipped the return and include a tracking number if possible.
Upon receipt of the return, we will issue a refund to the credit card used for the original purchase. You can expect to see the credit on your billing statement within 2 weeks after the return is received. Please note our refund policy below:

After receiving the returned item(s), Clique will credit the customer's account for the original purchase price minus the $4.00 restocking fee. Clique will not refund original shipping & handling fees, return shipping & handling fees, or giftwrap fees except in case of manufacturer's defect. Clique will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Clique (see the Undeliverable Packages section in our Terms of Use for details). Clique will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.

If at any time you are having trouble with your return, please send an email to ClayOnlineStore@support.sparkart.com

How long will it take to ship my order?

2009-09-06 00:00:00

Orders that contain only in-stock items are typically shipped within one (1) to three (3) business days. Orders that contain one (1) or more pre-order items are typically shipped one (1) to three (3) business days AFTER the pre-order item(s) arrive(s) at our shipping warehouse. Shipping may be slightly delayed on US holidays.

Domestic Shipping (within the US): Our domestic carriers are USPS and FedEx. The shipping time frames provided during the checkout procedure are estimates only. The typical delivery time frame for USPS is three (3) to ten (10) business days. The typical delivery time frame for FedEx depends on the service selected. Shipping charges are determined by the number, weight and type of items ordered and the shipping carrier and service selected. We do not ship COD.

International Shipping (Outside the US): Our international carrier is DHL Worldmail. The shipping time frames provided during the checkout procedure are estimates only. The typical delivery time frame for international orders is two (2) to four (4) weeks but please allow up to six (6). We do not ship COD. You are responsible for any and all duties and taxes incurred upon delivery. If you refuse to pay duties and taxes your order will be returned to Clique, you will be required to pay a $5.00 return fee and you will receive a credit for the subtotal of the order but will not be refunded the cost of Shipping & Handling or (if applicable) gift wrap.

Orders shall be deemed delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address you submitted during the checkout procedure. Clique is not responsible for non-receipt of orders that have been deemed delivered. Clique is also not responsible for non-receipt of orders due to failure to properly submit an accurate and complete shipping address during the check-out process.

How does The Clay Aiken Store total sales tax?

2009-09-06 00:00:00

In accordance with state law, we are required to charge sales tax on orders shipped within the state of California. Sales tax is applied to the total amount of the order, which includes gift wrap, Shipping & Handling charges and is based on the shipment's destination state and local sales tax rates. Sales taxes are not applied to digital downloads.

For your planning and convenience, we display exact sales tax amount when orders are placed and reflects all state and local taxes of your order destination at the time your order is placed.

What payment methods can I use?

2009-09-06 00:00:00

Clique will accept payment via Mastercard or Visa only. Clique does NOT accept payment by American Express, Discover, PayPal or mail-in payments. Please do not send cash, money orders, cashier's checks or personal checks.

What are the $1 "charges" that appear on my credit card statement?

2009-09-06 00:00:00

Each time you attempt to make a purchase, the system will attempt to process your credit card payment. The $1 "charges" are a normal part of the authorization process. The system seeks a $1 authorization to verify that the credit card is valid. This authorization "charge" is only a test and will be reversed automatically by your credit card company before you receive your next statement.

Why isn't my US credit card being accepted?

2009-09-06 00:00:00

The first thing that you should check is that the “Billing Address” you entered into the checkout form matches the Mailing Address on your credit card statement. If it doesn’t match exactly, then your order cannot be processed.

Second, please be sure your credit card has credit available. If you are still having difficulty ordering, please submit a support inquiry to the Clay Aiken Store Support Team and a representative will assist you further.